1. Introduction
At ArronEdu, we value the trust and confidence of our learners. Our goal is to provide complete satisfaction through our digital educational resources, online courses, and learning materials. However, due to the nature of the products we offer—intangible, instantly accessible digital goods—we have established a strict and transparent refund and cancellation policy. This policy outlines all terms and conditions regarding refunds, cancellations, and support to ensure clarity for all our customers before purchase.
2. Nature of Products
All products available at ArronEdu are digital educational materials, including (but not limited to) downloadable exam guides, question banks, study books, and course content. These are not physical goods, and no tangible items are shipped or delivered.
Once a purchase is completed, the product is instantly accessible either through a direct download link or via email delivery. Because of this instant accessibility, the user obtains full access to the material immediately after purchase.
Therefore, no return or refund can be initiated once the product is accessed or downloaded.
3. Electronic Purchase Acknowledgment
By purchasing any product from our website, you acknowledge that:
- You are buying digital content that becomes available instantly after successful payment.
- Once you have received access to the product, you may copy, save, or use the material on your computer or other devices.
- Since digital files can be copied or duplicated easily, returns and refunds cannot be processed after the access link or file has been delivered.
4. Cancellation Policy
- All orders placed on http://arronedu.com/ are final and non-cancellable once payment has been successfully processed.
- Since access is granted instantly after purchase, you cannot cancel your order after confirmation.
- We strongly advise reviewing all product details, descriptions, and compatibility information carefully before placing an order.
- It is the customer’s responsibility to verify product suitability before completing the transaction.
5. Refund Policy
Because of the digital nature of our products, refunds are generally not applicable under any circumstances. However, specific situations are described below for transparency.
5.1. Refund on Damaged or Defective Products
As our products are intangible digital files, they cannot be physically damaged or defective.
We do not provide refunds for claims of damage or defect. However, if you face a technical issue such as:
- The download link not working
- Incomplete file delivery
- File format compatibility issue
Then you may contact our Technical Support Team at admin@arronedu.com.
Our team will ensure full assistance and, if required, re-provide the product file or access link without any additional cost.
5.2. Refund on Product “Not as Described”
All our digital products are clearly and completely described before purchase.
Each product page includes:
- A detailed summary of what the customer will receive (e.g., questions and answers for a specific exam)
- The exam or subject coverage
- The type of material included (study guide, Q&A, or book)
We emphasize that our products are based on standard educational content relevant to each exam or course.
Hence, any claim stating the product was “not as described” will not qualify for a refund, as we do not customize products beyond the defined content.
If you have any confusion before purchasing, please contact our support team at admin@arronedu.com for clarification before making the payment.
6. Technical Assistance Instead of Refund
We are fully committed to helping our customers with any technical difficulties they encounter while accessing or using our materials.
Our technical team will:
- Re-send the product link if the initial one failed.
- Provide alternate download methods if necessary.
- Offer assistance with file access or format issues.
Such technical assistance replaces the need for refunds, as the issue will be resolved promptly and effectively.
7. User Responsibility
It is the responsibility of the buyer to:
- Carefully read the product description and ensure that the selected item matches their learning or certification needs.
- Confirm system compatibility before downloading or accessing files.
- Keep a secure backup copy of the downloaded file after purchase.
Once access is granted, the ownership of the digital file is permanently transferred to the user, and ArronEdu cannot revoke or recover it. Therefore, refunds or cancellations are not applicable after access.
8. No Physical Shipment
Please note that ArronEdu does not offer any physical shipment for digital products.
All products are delivered electronically via:
- Instant download link, or
- Email delivery (within 24 hours in some cases, depending on product type)
This means no item can be physically returned, replaced, or exchanged.
9. Exceptional Circumstances
Refunds will only be considered in the following rare scenarios:
- Duplicate payment due to a technical or billing error.
- System glitch that results in multiple identical charges.
In such cases, please email transaction proof to admin@arronedu.com, and after verification, the duplicate amount will be refunded within 7–10 business days.
10. Pre-Purchase Advisory
Before completing any purchase, customers are encouraged to:
- Read all product descriptions carefully.
- Review FAQs or contact us for clarifications.
- Understand that digital educational content cannot be “tested” or “previewed” before purchase, as full access is granted only after payment.
By completing your order, you confirm that you understand and agree to these terms.
11. Limitation of Liability
ArronEdu will not be held responsible for:
- Buyer’s misunderstanding or wrong selection of the product.
- Technical errors caused by the user’s internet connection, device, or software.
- Any loss or damage arising after the digital product has been successfully delivered.
12. Contact for Support or Clarification
For any refund, cancellation, or technical assistance inquiries, please contact us at:
📧 Email: admin@arronedu.com
🌐 Website: http://arronedu.com/
Our support team will review your query and respond within 24–48 working hours.
13. Final Policy Statement
By making a purchase on ArronEdu, you acknowledge and accept this Refund & Cancellation Policy as final.
Please do not proceed with payment unless you fully understand the non-refundable nature of our digital educational materials.
We thank you for choosing ArronEdu and appreciate your understanding and cooperation.